FREQUENTLY ASKED QUESTIONS
Why Choose MEALS4U?
Meals4U is a smart choice for healthy chef prepared, nutritious meals, which also help support our free meal program for the more vulnerable in our communities.
Hours of operation?
Business hours are 10 AM – 4 PM Monday to Friday and 10:30 AM – 12:00 PM Saturday to Sunday. Leave a voice mail at 416-551-0910 or email at firstname.lastname@example.org after business hours and one of our representatives will get back to you as soon as possible.
Where do we deliver to?
These are our delivery boundaries.
West: DVP and Woodbine
East: Port Union
What days and what time do we take orders?
Monday to Friday between 11am to 5pm.
What if the meals arrive at my door and I am not home?
If you would not be home for delivery and reside in a condominium, kindly ensure the concierge at your building would accept the delivery on your behalf. This is very important as certain building rules are very strict for perishables and do not allow the packages to be left outside the unit door for safety reasons. Hence the drivers are left with no choice but to take the package back with them. In such situation for a redelivery attempt same evening or next day an additional delivery fee of $15 will apply
If you reside in a house and are not home for delivery, the package would be left outside your door. If you are afraid of packages been stolen or missing, please ensure you are home to accept your package or prior coordinate with us to share your concerns.
Can I customize my meals?
If you have any dietary restrictions that are not met by one of our standard meals, you can email us @email@example.com. Please note that additional fees may apply.
What is the minimum purchase?
There is a no minimum order amount or meals per order.
What is our order cut off times?
Cut off time for pickup is one hour.
What if I am on medication?
If you have any specific dietary restriction, please consult your doctor before purchasing our meals.
What is the shelf life of the meals?
Cooked food stays fresh in the fridge up to 4 days since we do not use any preservative in our meals. Refrigerator should be set between 0 to 4 Degrees Celsius.
How do I warm up my meals?
We recommend that you microwave your meals between 2 – 4 mins for the optimal taste. Microwave time will vary depending on the strength of your microwave. (Please Note: Our containers are not microwavable)
What if there is a mistake with the meals that have been delivered?
Please call us with your concerns at 416-551-0910 or email us at firstname.lastname@example.org