This agreement (the “Agreement”) is a contract between you (“you”) and MEALS4U under the charitable organization 5n2. (“5n2”, “MEALS4U”, “us”, “we”, “our”, “volunteer” or the “charity”) concerning the conditions associated with the ordering and receiving of ingredients or recipes, content or other products (the “Products”) (“MEALS4U”) made available through your use of the website “https://ordermeals4u.5n2.ca”, any subdomain and any other platform (including any mobile applications) in relation thereof (the “Website” and together with the Products and MEALS4U). Please read all of the following terms and conditions carefully before using the Service.

By accessing the Website, using the Service or selecting “I Agree” upon creating your MEALS4U Account (as defined below), you agree to all the terms and conditions stated in the Agreement. If at any time, you do not or cannot agree to the terms of the Agreement, you must cease using the Service by cancelling your Subscription in the manner described herein.

Eligibility for use of the Services and Placing an Order with MEALS4U

 The Services are not targeted toward or intended for use by anyone under the age of 18. By using the Services, you represent and warrant that you

(a) are 18 years of age or older, 

(b) have not been previously suspended or removed from the Service, or engaged in any activity that could result in suspension or removal from the Service, 

(c) do not have more than one account to use the Services (a “MEALS4U Account”), and 

(d) have full power and authority to enter into the Agreement and in so doing will not violate any other agreement to which you are a party.

(e) If you are under the age of majority, your guardian is responsible for you as their minor dependent.

(f) Each registration is for a single user only. You must not share your user name and/or password with any other person or with multiple users on a network.

We continually test new features, functionalities, services, user interfaces and products that we are considering incorporating into Service. We reserve the right to include or exclude you from these tests without notice.

Website Policies

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance, new facilities or services or repair or for reasons beyond our control.

In the event that faulty policies exist within the MEALS4U Purchasing Conditions, they do not invalidate any other policies of 5n2. 

Terms of Sale

 The services are offered by way of a subscription (the “Subscription”). When you register for a Subscription, you agree that: 

(1) MEALS4U (or a third party payment processor authorized by us) is authorized to charge you credit card for your Subscription, and that we are authorized to charge you until such time that your Subscription is cancelled, 

(2) Should you wish to “skip” a week or cancel your subscription, you must provide us notice before Saturday 11:59 PM of the week you wish to cancel through emailing meals4u@5n2.ca to cancel for the coming week. Otherwise, you will receive the Service as scheduled, and the service would not be put on hold. 

(3) If an individual wishes to pause an upcoming order but do not make any attempt to either:

•     Update their account to cancel/change the order before 11:59 PM EST of the Saturday before delivery,
•     Contact Meals4u via email (meals4u@5n2.ca), before the cutoff times specified above, they will be charged in full for their order.

(4) The amount you will be charged per week may change if you modify your plan selection, benefit from a Special Offer or the application of Credits, or if there are changes to applicable taxes or other charges, 

(5) The purpose of the Service is to provide you with freshly premade healthy meals; and 

(6) To receive promotional information regarding the Service.

(7) Acceptable methods of payment include

1. cash
2. debit or credit card

(8) We accept payment methods from primary and secondary information left on the prepayment agreement. We will notify you if the first payment is deferred, and we had to resort to the secondary payment.

(9) All food is inspected individually before delivery and is ensured to be in acceptable condition. After delivery, it would be the responsibility of the customer to properly refrigerate their food. 

(10) Delivery time windows will be from 3 pm to 5 pm of each delivery day

 All prices are shown in Canadian dollars and include sales tax where applicable.

Our prices include GST/HST where applicable at the following rates:

• Ontario: 13% HST

    We accept no liability to complete any transaction which cannot be cleared by our payment processor(s), whether because there are no sufficient funds available on your credit card, in cash, or otherwise. If such a situation occurs, you will receive an error message and the transaction will be denied or we will withhold your food delivery. Moreover, we may 

suspend your MEALS4U Account on a case-by-case basis and contact you so you can provide us with valid alternative credit card information or funds via cash. Such suspension shall not relieve you from your obligation to pay any fees owed to us.

 Please consult your 5n2 Account for more information on the pricing and features of our different Subscription plans. You acknowledge being bound by the terms and conditions of the Subscription plan you have selected.

Return Policy

If you are dissatisfied with any Product you have received in your delivery, please contact us at meals4u@5n2.ca no later than 12 hours after scheduled delivery. No returns are provided for foods sent out for delivery. 

 Delivery

 We do not currently deliver meal ingredients to every region in the GTA. You can find out if we deliver to your area by checking with our boundaries listed here.

The title to and the risk of loss of such Products passes to you upon delivery of the products. Following the delivery, the condition and consumption of the Products are at your own risk, and you are solely responsible for the proper and safe handling, preparation, storage, cooking, use and consumption of the Products. It is your responsibility to ensure the meals are stored between 0 degrees Celsius to 4 degrees celsius to keep its freshness.  5n2 is not responsible or liable for any action(s) or inaction(s) of such third parties and/or its agents, and shall not be liable for any delay or loss of any kind, which occurs while a shipment is in custody or control of a third party outside of our organizational members.

If there are events beyond our control that interfere with our ability to deliver the Products to you on your scheduled delivery day, we will attempt to deliver your Products on the following day for the same price. However, if you are determined at fault for missing the delivery, we will attempt to deliver the following day for an added price.

 We will presume that any individual present at the location specified in the delivery instructions is authorized to receive the delivery on your behalf. If there is no individual present at the location specified in the delivery instructions we will leave the package unattended at the address or location you have specified. You are responsible for ensuring the clarity and completeness of the delivery instructions provided to us.

 You are responsible for the Products as of the moment when the courier gives up custody of the Products in accordance with the instructions in your MEALS4U Account. You are responsible for Product degradation as a result of any events (including the passage of time) immediately after the delivery of the Products. Please keep in mind that season and temperatures in your area at the time of delivery and plan deliveries and storage accordingly.

 Upon reception and following inspection of any delivered Products, you must immediately refrigerate all perishable items and are responsible for following refrigeration, food safety, safe food handling instructions and food consumption recommendations from the Ministry of Agriculture, Fisheries (or in Ontario, Ministry of Agriculture, Food and Rural Affairs, OMAFRA) & Canadian Food Inspection Agency (CFIA) to reduce risks of foodborne illnesses including such recommendation for at-risk groups (i.e. for pregnant women, young children, elderly and individuals with compromised immune systems). 5n2 guarantees the freshness of the food for up to 3 days when stored in perfect condition, between 0 and 4°C.

 Promotions

 SPECIAL OFFERS AND PROMOTIONS

From time to time and at our discretion, purchases of Products may be subject to special offers. In the event that a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and the relevant Product Terms and Conditions. If there is any conflict between the terms of a special offer and the Product Terms and Conditions, the Product Terms and Conditions shall prevail.

We may change the terms of such special offers or withdraw them all together at any time and without prior notice.

We reserve the right to offer at our complete discretion, different customers, different special offers and promotions.

As a result of certain situations, we may issue you credits of a promotional value that will be automatically applied to future purchases made by way of your MEALS4U Account or otherwise applied to your Subscription, as applicable (the “Credits”). Credits are promotional in nature, are not transferable, may only be redeemed as instructed by us and are not exchangeable for cash or other property.

 Credits only remain available if you maintain both an active MEALS4U Account and an active Subscription. Cancelling your Subscription or 5n2 Account will result in the cancellation of your Credits. You may only redeem Credits after they are applied to your Account. Any decision made by us regarding a dispute as to your Credit balance is final and we reserve the final say over the execution of store credits.

 Termination

 You may cancel your MEALS4U Account or your Subscription at any time by contacting our email meals4u@5n2.ca, by phone at 416-551-0910 or 416-546-0960 (Mon-Fri 10 AM-4 PM) to leave a voicemail or to have a representative will assist you, or you can cancel online using your 5n2 account. 5n2 also reserves the right to suspend or end the Service if you are in breach of the Agreement, or for another serious reason.

 Disclaimer of Warranty and Limitation of Liability

TO THE FULL EXTENT ALLOWED BY APPLICABLE LAW, IN NO EVENT SHALL 5n2 AND ITS SUPPLIERS OR LICENSORS HAVE ANY LIABILITY, WHETHER BASED IN CONTRACT, DELICT OR TORT (INCLUDING NEGLIGENCE) OR STRICT LIABILITY, FOR INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS OR GOODWILL, LOSS OR CORRUPTION OF, OR UNAUTHORIZED ACCESS TO, OR DISCLOSURE OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF THE SERVICE, WHETHER FORESEEABLE OR NOT, AND EVEN IF COMPANY HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT COMPANY IS FOUND LIABLE TO PAY YOU ANY DAMAGES, COMPANY’S TOTAL CUMULATIVE LIABILITY TO YOU UNDER THE AGREEMENT SHALL NOT EXCEED $100. THE ABOVE LIMITATIONS OF LIABILITY WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL ITS ESSENTIAL PURPOSE.

 Indemnification

You agree to defend, indemnify, and hold 5n2 harmless, its officers, directors, affiliates, employees and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Service as well as the 5n2 Account in relation therewith.

 Amendments

5n2 maintains the right to amend the Agreement or any section of the Agreement, in whole or in part, at any time without providing notice to subscribers. All amendments will be reflected in the MEALS4U Purchasing Terms and Conditions. 

 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 General Provisions

The Agreement shall be governed by and construed by the laws and by-laws of Toronto, Ontario. 

 The Agreement is the entire and exclusive agreement between 5n2 and you regarding the Service, and the Agreement supersedes and replaces any prior agreements between the 5n2 and you regarding the Service. Except that the Agreement may be supplemented by the terms of any Special Offer we may make to you.

You shall not assign or otherwise transfer the Agreement or any of its rights or obligations hereunder to any third party without our prior written consent which consent is within our sole discretion. No assignment or delegation by you shall relieve or release you from any of its obligations under the Agreement. Subject to the foregoing, the Agreement shall be binding upon, inure to the benefit of, and be enforceable by each of the Parties and their respective successors and assigns. 5n2 shall be allowed to assign the Agreement to any third party without requiring your consent.

Nothing in the Agreement shall constitute a partnership or joint venture between you and the Company.

 If a particular provision of the Agreement is held to be invalid by a court of competent jurisdiction, the provision shall be deemed severed from the Agreement and shall not affect the validity of the Agreement as a whole.

 The Parties have expressly requested that the Agreement be drawn up in English and that all modifications thereof can be made in this language.

 

 

TERMS OF SERVICE

 

OVERVIEW

This website is operated by 5n2 Soup Kitchen Project. Throughout the site, the terms “we”, “us” and “our” refer to 5n2 Soup Kitchen Project. 5n2 Soup Kitchen Project offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province of residence, or that you are the age of majority in your province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

 

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. 

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall 5n2 Soup Kitchen Project, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some provinces or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such provinces or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless 5n2 Soup Kitchen Project and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Ontario.

 SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at meals4u@5n2.ca

 MEALS4U Subscription Terms and Conditions

One-time Order

 Purchasing terms

Your subscription begins as soon as your initial request is processed. Your subscription will not renew after expiration after a week. If you choose to order over the phone, you have the choice of leaving or destroying your payment methods. We will automatically charge you the then-current rate for your purchase. The minimum purchase for a single order is 4 meals per delivery cycle. 

 If your primary payment method fails, you authorize us to charge any other payment method in your account. If you have not provided us with a backup payment method(s) and you fail to provide payment, or if all payment methods in your account fail, we reserve the right to decline the transaction. You can call us at 416-551-0910 or 416-546-0960 or email us at meals4u@5n2.ca to edit your payment information. 

 Payment terms

Your subscription begins as soon as your initial order is processed (or after funds are received from your bank transfer or convenience store payment). Full payment of the stated single rate, plus applicable taxes, is due immediately through payment with debit or credit upon placing your order and immediately following delivery with cash options. 

 Bi-Weekly/Monthly/Semi-Annually/Multi-year Subscription

The minimum purchase for a single order is 4 meals per delivery cycle. 

 

Subscription Terms

Your subscription begins as soon as your initial request is processed. Your subscription will automatically renew every two weeks/monthly/six-months/year with notice until cancelled 

depending on your plan. You authorize us to store your payment method(s) and to automatically charge your payment method(s) every two weeks/monthly/six-months/year as we retake your orders, in-person or otherwise. We will automatically charge you the then-current rate for your meal-plan, plus applicable taxes (such as VAT or GST if the rate does not include it), every two weeks/monthly/six-months/year upon renewal until you cancel. By continuing with your subscription you are consenting to store your account and payment information on a database. 

 We may change your plan’s rate every two weeks/monthly/six-months/year renewal term, and we will notify you of any rate change with the option to cancel at the beginning of every new term. If the applicable VAT or GST rate (or other included tax or duty) changes during your two weeks/monthly/six-months/year, we will accordingly adjust the tax-inclusive price for your plan on your next billing date.

 If your primary payment method fails, you authorize us to charge any other payment method in your account. If you have not provided us with a backup payment method(s) and you fail to provide payment, or if all payment methods in your account fail, we may suspend your subscription. You can call us at 416-551-0910, 416-546-0960 or email us at meals4u@5n2.ca to edit our payment information. 

 Cancellation Terms

You can cancel your subscription anytime via contacting 5n2 by phone at 416-551-0910, 416-546-0960 or by emailing meals4u@5n2.ca. Service charges will resume as usual if you do not cancel before the next two weeks/monthly/six-months/year delivery cycle. Should you cancel after the two weeks/monthly/six-months/year delivery cycle, your payment for the two weeks/monthly/six-months/year is non-refundable, and your service will continue until the end of that two weeks’/monthly/six-months’/year’s billing period.

 Bi-weekly/monthly/semi-annually/yearly contract, direct debit and bank transfer

 

Subscription Terms

Your subscription begins as soon as your initial order is processed (or after funds are received from your bank transfer or convenience store payment). Full payment of the stated bi-weekly/monthly/semi-annually/yearly rate, plus applicable taxes, is due immediately through payment with debit or credit, and immediately after delivery if you choose to pay with cash. 

 Payment terms

Your subscription begins as soon as your initial order is processed (or after funds are received from your bank transfer or convenience store payment). Full payment of the stated rate, plus applicable taxes, is due immediately through payment with debit or credit upon placing your order and immediately following delivery with cash options. 

 Cancellation Terms

You can cancel your subscription anytime via contacting 5n2 by phone at 416-551-0910, 416-546-0960 or by emailing meals4u@5n2.ca.  If you do not cancel before the bi-weekly/monthly/semi-annually/yearly delivery cycle, you will not receive a refund. Should you cancel after the bi-weekly/monthly/semi-annually/yearly delivery cycle, your payment for the two weeks/month/six-months/year is non-refundable, and your service will continue until the end of the bi-weekly/monthly/semi-annually/yearly billing period.

 Contact

If you have any concerns, questions or complaints regarding the Agreement, please contact us at 5n2.

Location: 2050 Ellesmere Rd, units 4 & 5B

Toronto, Ontario

Telephone: 416-551-0910, or 416-546-0960

Email: meals4u@5n2.ca

The current Agreement last update was on July 29, 2020.